Privacy Policy

How we handle your information

This notice covers the Unga Assisted Matrimony website and personal information supplied to our assisted matchmaking team by email, phone or WhatsApp. It describes the service currently implemented; new features may require an updated notice.

1. Who handles your information

Unga Assisted Matrimony is operated by AMBIGAI CONSULTANTS. Questions about information held by us can be sent to support@ungamatrimony.com or raised on 9444025530.

2. Information we collect

• Account information: login email, password stored as a hash, full name, contact number and account activity.
• Matchmaking profile: display name, date of birth, age, bride/groom selection, religion, caste/community, location, marital status, information about children, education, profession, income, Rasi, star, partner preferences, biography and photos you choose to provide.
• Service and payment records: selected package, amount, payment/order identifiers, status, transaction references and any payment evidence you send.
• Communications and complaints: enquiries, messages, supporting evidence, investigation notes and follow-up correspondence.
• Technical information: session cookies, IP address and security/activity records. Public pages also use Microsoft Clarity for usage analytics, including interaction and session-replay information subject to its masking settings.

Please avoid entering Aadhaar numbers, passwords, OTPs, complete financial credentials, medical records or unnecessary information about children in profile descriptions or complaints. If a verification document becomes necessary, our team should explain the purpose and secure submission method first.

3. Why we use information

• Create and maintain your account, review profiles and provide assisted matchmaking based on your preferences.
• Manage profile approvals, consent and assignments, membership validity and profile-view allowances.
• Process and reconcile payments, prevent misuse, secure the service and maintain relevant records.
• Respond to service enquiries, investigate complaints, correct information and meet applicable legal obligations.
• Understand public-site use and improve usability through analytics.

Information necessary to operate an account or process a payment may be required for that service. Optional details can be left blank. Providing a profile is not consent to unrelated marketing; you can ask us to stop promotional contact.

4. Who can see your profile

• Public visitors: only profiles selected by the admin for featuring, with approval and profile-sharing consent. Previews may show your photo, display name, age, religion, community, location and marital status.
• Registered members: only approved profiles assigned to them by our admin; free members receive limited previews.
• Paid members: approved extended information for assigned profiles within the active package allowance, such as education, profession, income and preferences.
• Our authorised team: information needed to review, assist, administer and investigate. Exact date of birth, private full name, login email, phone number and payment records are not shown in public previews or member profile-detail responses.

Contact introductions are arranged by our team. Any sharing of private contact information should be separately agreed with the person concerned. A family member creating a profile must have that person's permission. Public previews may be copied or indexed by others; removing a profile cannot guarantee removal of copies already made outside our control.

5. Service providers and other disclosures

Hostinger provides website hosting. Razorpay handles online checkout and payment processing under its own privacy terms; our application records transaction status and identifiers rather than your card CVV, UPI PIN or OTP. WhatsApp/Meta processes communications when you choose that channel. Microsoft Clarity processes analytics data on public pages. Providers may process information outside India under their own terms and applicable safeguards.

We may disclose relevant records when legally required or necessary to investigate fraud, protect users or enforce lawful service terms. We do not authorise members to republish another member's information or use it for advertising.

Razorpay privacy · Microsoft privacy · WhatsApp privacy · Hostinger privacy

6. Cookies and external tools

Session cookies support login and account security. Public-page analytics may use cookies and similar technologies. You can manage cookies in your browser; blocking essential cookies may prevent login. This page does not itself load Clarity or advertising trackers. This notice does not change your cookie settings.

If you open an external horoscope calculator or send a WhatsApp message, that provider's privacy terms apply. The current horoscope widget does not automatically send your selected birth details to AstroTamil or call a horoscope API.

7. Security and retention

The application uses password hashing, authenticated access controls, profile approval checks and restricted photo access. No internet service can promise absolute security. Please use a unique password and report suspected misuse promptly.

We retain information only for service delivery and legitimate recordkeeping needs, including payment reconciliation, complaint handling, fraud prevention and legal obligations. On a verified deletion request, we assess what can be erased and explain any records that must be retained and why. Backup copies may remain until the backup cycle completes; deletion is not an instant purge of every backup. Withdrawal of profile sharing is separate from deletion of the account and payment history.

Review, correct or withdraw

• Edit your profile in your member account. Material changes may require a fresh admin review.
• Use Withdraw profile sharing in your account to stop future website sharing through our service.
• Email support to request access to your information, correction, account deletion, withdrawal of other processing consent or an explanation of how information is used.
• If someone created a profile about you without permission, report the profile or post link immediately.

Use your registered email or contact number where possible. We may request proportionate verification before disclosing or changing personal information; do not send a full identity document unless specifically requested through an agreed channel. We will explain any limitations or effect on service availability. Withdrawing consent does not undo processing already carried out or require deletion of records that must lawfully be retained.

Age and permission

The website is for adults aged 18 or over, subject to applicable marriage eligibility requirements. Do not create profiles for minors. Parents and representatives must have the adult profile subject's permission. If you believe a minor's data has been submitted, contact support for investigation and removal as appropriate.

Changes to this notice

When this policy is materially updated, its effective date will be shown here. Significant new uses of data should be explained before they begin, with fresh consent where required.

A clear route to raise concerns

Report privacy concerns, unauthorised photos/posts, impersonation, inaccurate profiles, harassment, payment issues or a service complaint. You do not need to purchase a package to make a complaint.

Designated Grievance Officer

KUMAR

Email

support@ungamatrimony.com

Phone / WhatsApp

9444025530

How a complaint is handled

1. Report: email support@ungamatrimony.com. Include the affected profile/post link, date, facts, relevant payment reference if any, and the outcome you seek.
2. Acknowledge: we aim to acknowledge within 24 hours and provide a reference in our reply. A reference is issued by the team after receipt, not automatically by this page.
3. Protect and investigate: assess urgency, review records, seek necessary clarification and restrict disputed content where appropriate. We may contact the parties involved and disclose only information necessary for a fair investigation.
4. Respond: aim to resolve routine complaints within 15 days and privacy/data grievances within one month of receipt, or sooner where applicable law requires. For unresolved matters, provide a reasoned update and next steps within the applicable period. Statutory shorter deadlines take priority.
5. Escalate: reply to the same email with “Escalation” and your reference if you disagree with the response or receive no acknowledgement. Request review by the designated Grievance Officer; their review will address the evidence and proposed remedy.

For non-consensual intimate imagery or impersonation involving intimate material, mark the email “URGENT — Content removal” and include the exact URL. These cases require priority handling, with applicable expedited removal deadlines taking precedence. Please do not resend intimate images as evidence; provide the link and a description.

Possible outcomes include correction, restricting or removing a profile/post, account action, an explanation, a payment investigation or other appropriate remedy. A complaint does not automatically result in a refund or establish wrongdoing. You remain free to approach competent authorities or seek remedies available under applicable law; this process does not waive those rights.